Shipping Policy
Last updated: [26/8/2026]
At Selvoria Boutique, we aim to make your delivery experience clear, reliable and easy to follow.
Australia Shipping
We currently ship orders throughout Australia.
Orders are processed before being handed over to the relevant delivery carrier. Once your order has been dispatched, you will receive tracking information by email where available.
Processing Times
Please allow approximately 1–3 business days for order processing before dispatch.
During promotional periods, launches, public holidays or other high-volume periods, processing may take slightly longer.
Estimated Delivery Times
Our current target for standard delivery within Australia is:
Approximately 6–10 business days after dispatch.
These timeframes are estimates only and are not guaranteed delivery dates.
Unexpected carrier delays, weather events, peak shopping periods or other circumstances outside our reasonable control may affect delivery times.
Australian guidance recommends clearly stating expected delivery times and being transparent about known delays.
Free Shipping
Selvoria Boutique offers:
Free standard shipping on Australian orders of A$85 or more.
Orders below the free-shipping threshold may incur a shipping fee. The applicable amount will be shown at checkout before payment is completed.
Tracking Your Order
Once your order has been dispatched, you will receive tracking details where tracking is available.
Customers can use this information to monitor the progress of their delivery.
Please allow some time after receiving your dispatch confirmation for the carrier's tracking system to update.
Parcel tracking is also important for resolving delayed or lost-delivery issues.
Split Shipments
In some cases, items from the same order may be shipped separately.
If this occurs, you may receive more than one parcel and separate tracking information.
You will not be charged additional shipping fees solely because we choose to split an order.
Delivery Delays
Occasionally, deliveries may take longer than expected due to circumstances such as:
- carrier delays
- severe weather
- public holidays
- peak shopping periods
- customs or transport disruptions
- supplier or fulfilment delays
If we become aware of a significant delay affecting your order, we will aim to provide updated information where reasonably possible.
If an order cannot be supplied within a reasonable timeframe, we will work with the customer to provide an appropriate solution, which may include replacement or refund where applicable.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for checking that the shipping details entered at checkout are correct.
Please contact us as soon as possible if you notice an error.
Once an order has entered processing or has been dispatched, we may not be able to change the delivery address.
If a parcel is returned because the customer provided an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.
Unclaimed or Refused Deliveries
If a parcel is:
- refused by the customer
- not collected from the carrier
- returned because delivery could not be completed
please contact our customer service team.
Where the issue is not caused by Selvoria Boutique or the carrier, additional delivery charges may apply if the parcel needs to be resent.
Lost Parcels
If your tracking indicates that the parcel may be lost, please contact us at:
Include your order number and tracking details.
We may first investigate the delivery with the relevant carrier before determining the appropriate next step.
We should not write that Selvoria is automatically never responsible for lost parcels. Online businesses remain responsible for meeting consumer obligations, and overly broad disclaimers can create problems under Australian Consumer Law.
Parcels Marked as Delivered
If tracking shows your order as delivered but you cannot locate it:
- check around the delivery location
- check with other household members
- check with neighbours or building management where appropriate
- contact the carrier
- contact Selvoria Boutique if the parcel still cannot be located
We may ask the carrier to investigate before providing a resolution.
Damaged Parcels or Items
If your order arrives damaged, please contact us as soon as reasonably possible and provide:
- your order number
- photos of the packaging
- photos or video of the damaged item
- a description of the issue
We will assess the issue and provide an appropriate remedy where required.
Your rights under Australian Consumer Law are not limited by this policy.
Failed Delivery Due to Selvoria Error
If we send:
- the wrong item
- an order to an address different from the address correctly supplied by the customer
- an incomplete order due to our error
please contact us so we can investigate and provide an appropriate solution.
Order Changes and Cancellations
We process orders as quickly as possible.
If you would like to change or cancel your order, contact us immediately after placing it.
We cannot guarantee that changes or cancellations can be made once an order has entered fulfilment or has been dispatched.
If the order can no longer be cancelled, the customer may use our Return & Refund Policy where eligible.
International Shipping
At launch I would keep this simple:
Selvoria Boutique currently focuses on shipping within Australia.
If we later open New Zealand, Europe or other countries, we can add separate delivery times, duties and tax provisions instead of making the launch policy unnecessarily complicated.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.
If a product is not supplied within a reasonable timeframe or there is another problem covered by a consumer guarantee, the customer may be entitled to an appropriate remedy.
Contact Us
For shipping questions, please contact:
Selvoria Boutique Customer Care
Email: support@selvoria.com
Please include your order number whenever contacting us about an existing order.