Shipping Policy

Selvoria Boutique

This Shipping Policy provides information on how orders are processed and delivered. Please review this policy carefully after placing an order.

Shipping, Processing & Order Handling

Order Processing Time

  • Processing time: 1–2 business days

  • Processing takes place Monday to Friday, excluding public holidays.

Orders begin processing once payment has been successfully completed.

Estimated Delivery Time

  • Delivery time: 7–9 business days

  • Delivery occurs Monday to Friday.

Delivery times are estimates and may vary due to external factors such as customs clearance or courier delays.

Shipping Origin

  • All orders are shipped directly from our supplier outside the United Kingdom to the customer’s delivery address.

Shipping Costs & Methods

  • Shipping area: United Kingdom only

  • Shipping cost: Free shipping within the UK

Orders are shipped using international courier partners and handed over to local UK carriers for final delivery.
Carrier selection is determined by destination and logistical availability.

Order Cancellation & Changes

We operate an automated order processing system.

Once an order has been placed:

  • It cannot be modified

  • It cannot be canceled

  • It cannot be refunded prior to delivery

If you no longer wish to keep the item after delivery, you may request a return in accordance with our Return & Refund Policy.

Order Tracking

  • A tracking number will be sent to the email address provided at checkout once the order has shipped.

  • Please ensure that your email address is entered correctly.

  • Creating an account is optional but may assist with order tracking.

Disclaimer:
We are not responsible for tracking issues caused by an incorrect or invalid email address provided during checkout.

Change of Address or Phone Number

If you need to update your shipping details:

Once an order has been processed:

  • Address changes are not possible

  • Phone number changes are not possible

You may request a return after delivery and place a new order if necessary.

Tracking Not Available or Not Updating

If tracking information is unavailable or not updating:

  • Allow 1–4 business days for tracking to become active

  • Tracking updates depend on the courier and may be delayed

  • In rare cases, tracking may not update but the order will still be delivered

If needed, contact us for an estimated delivery timeframe.

Shipping Area

  • We currently ship exclusively within the United Kingdom.

Contact Information

If you have questions regarding shipping, please contact us at:

📧 infoselvoria@gmail.com