Return & Refund Policy
Last updated: [3/9/2026]
At Selvoria Boutique, we want you to feel confident in every purchase. If something isn’t quite right, eligible items may be returned in accordance with the conditions below.
30-Day Returns
We accept eligible returns requested within 30 days from the date your order was placed.
To qualify for a change-of-mind return, the item must:
- be unworn and unused
- be in its original condition
- have all original tags attached
- be free from marks, makeup, fake tan, perfume, deodorant, pet hair or other signs of wear
- be returned with any original accessories or packaging supplied with the item
- meet the return timeframe stated above
Items that do not meet these conditions may be declined and returned to the customer.
Sale & Final Sale Items
Sale, promotional and Final Sale items may also be returned, provided they meet the same eligibility requirements outlined in this policy and the return request is made within the applicable 30-day period.
Purchasing an item at a discounted price does not remove any rights you may have under Australian Consumer Law.
Return Shipping
For change-of-mind returns, return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service, as Selvoria Boutique cannot process a return until it has been received.
Customers are responsible for ensuring returned items are securely packaged.
Original shipping charges, where applicable, are not refundable for change-of-mind returns.
Refunds
Once your return has been received, our team will inspect the item to confirm that it meets our return conditions.
If approved, your refund will be issued to your original payment method.
Please allow a reasonable processing period after your return arrives. Once we have issued the refund, your bank or payment provider may require additional time for the funds to appear in your account.
If a returned item does not meet our eligibility requirements, we reserve the right to decline the change-of-mind refund.
Exchanges
At launch, we recommend not promising direct exchanges operationally. Instead:
If you would like a different size, colour or item, please return your eligible item for a refund and place a new order.
This helps ensure the replacement item does not sell out while your return is in transit.
Faulty, Damaged or Incorrect Items
If you believe you have received an item that is faulty, damaged, incorrect or materially different from its description, please contact us as soon as reasonably possible at:
Please include:
- your order number
- a description of the issue
- clear photographs or video showing the problem
We may need to inspect or assess the item before determining the appropriate remedy. Australian businesses are permitted to assess a product before providing a remedy.
Where Australian Consumer Law applies, your rights may include a repair, replacement, refund or other remedy depending on the nature and seriousness of the problem.
The 30-day change-of-mind period does not limit any rights you may have under Australian Consumer Law in relation to faulty or non-compliant products. The ACCC specifically warns against imposing ordinary return time limits on statutory remedies for faulty goods.
Change of Mind
Our 30-day return policy is offered for customers who change their mind, including where:
- the size is not suitable
- the colour is not as preferred
- the customer no longer wants the item
- the customer ordered the wrong size or variant
These returns remain subject to all eligibility requirements in this policy.
Australian Consumer Law does not generally require a retailer to provide a refund solely because a customer changed their mind, so these change-of-mind terms form part of Selvoria Boutique’s voluntary returns policy.
Non-Returnable Items
For hygiene and safety reasons, we should consider making the following non-returnable for change of mind:
- underwear where the hygiene seal has been removed or broken
- intimate garments that have been worn
- earrings or pierced jewellery, if you sell them later
- gift cards
For bodysuits, swimwear and similar garments, my recommendation is to allow returns only where any hygiene protection remains intact and the garment shows absolutely no sign of wear.
This exclusion applies to change-of-mind returns only and does not remove statutory rights relating to faulty products.
Return Authorisation
Customers should contact Selvoria Boutique before sending an item back.
Returns sent without the required return information may take longer to identify and process.
Instructions and the appropriate return address will be provided once the return request has been accepted.
Refused Deliveries & Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned to us because:
- the address supplied was incorrect or incomplete
- delivery was refused
- the parcel was not collected
any additional shipping costs incurred may be deducted from a change-of-mind refund where legally permitted.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where there is a conflict between this policy and a mandatory consumer right, the mandatory consumer right will apply.