Privacy Policy
Last updated: [22/8/2026]
Selvoria Boutique respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us, subscribe to marketing or otherwise interact with Selvoria Boutique.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
- name
- email address
- telephone number
- billing address
- shipping address
- order and purchase information
- payment-related information
- account details
- customer service communications
- return and refund information
- device and browser information
- IP address
- website activity
- cookie and tracking information
- marketing preferences
- competition, survey or promotional information where applicable
We aim to collect only information reasonably necessary for our business activities.
2. Payment Information
Payments are processed through secure third-party payment providers.
Selvoria Boutique may not directly receive or store your complete payment card details. Payment providers may process information according to their own privacy and security practices.
We may receive limited information relating to a payment, such as:
- payment status
- payment method
- transaction reference
- fraud or risk information
3. How We Collect Information
We may collect information directly from you when you:
- place an order
- create an account
- subscribe to emails or SMS
- contact customer support
- submit a return request
- participate in a promotion
- submit a review
- interact with our website
We may also automatically collect certain technical and behavioural information through cookies, analytics technologies and similar tools.
In some circumstances, information may also be received from service providers involved in processing an order, payment, delivery or customer interaction.
4. How We Use Personal Information
We may use personal information to:
- process and fulfil orders
- process payments
- arrange shipping and tracking
- manage returns, refunds and customer service
- communicate about orders
- prevent fraud and misuse
- maintain and improve our website
- analyse store performance
- personalise the shopping experience
- improve our products and services
- send marketing communications where permitted
- measure advertising effectiveness
- create advertising audiences where legally permitted
- comply with legal obligations
- resolve disputes
- protect our legal rights
5. Marketing Communications
If you subscribe to Selvoria marketing, we may send you information about:
- new arrivals
- promotions
- restocks
- product recommendations
- special offers
- Selvoria news
You can unsubscribe from marketing communications at any time using the unsubscribe link provided in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending essential transactional communications relating to an order, payment, return or customer service request.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- operate the website
- remember preferences
- maintain shopping cart functionality
- understand how visitors use the website
- measure website performance
- support advertising
- measure marketing campaigns
- personalise content
Some cookies may be placed by third-party service providers.
Depending on the technology used and applicable law, visitors may have options to control cookies through browser settings or any cookie-preference tools made available on our website.
7. Advertising and Analytics
Selvoria Boutique may use advertising and analytics platforms such as:
- Meta
- TikTok
- Shopify analytics
- email and customer marketing platforms
These services may collect or receive information about how users interact with our website and advertising.
This information may be used to:
- measure advertising performance
- understand customer behaviour
- improve campaigns
- provide more relevant advertising
- build or analyse audiences
The exact providers we use may change over time.
8. Sharing Personal Information
We do not sell customer personal information as a standalone commercial product.
We may share information with service providers where necessary to operate Selvoria Boutique, including:
- ecommerce platform providers
- payment processors
- fulfilment partners
- shipping carriers
- customer service providers
- email and SMS providers
- analytics providers
- advertising platforms
- fraud-prevention providers
- IT and hosting providers
- professional advisers
We may also disclose information where required or authorised by law.
9. Shopify
Our online store is powered by Shopify.
Shopify may process personal information required to operate our ecommerce store, including information relating to website use, orders and transactions.
Shopify operates its own privacy and security practices.
10. Overseas Processing
Some of the service providers we use may operate or store information outside Australia.
As a result, personal information may be processed in countries other than Australia.
Where reasonably practicable, we will take appropriate steps in relation to the handling of personal information by our service providers.
If Selvoria becomes an APP entity, the privacy policy should identify overseas disclosure and, where practicable, the countries involved. That requirement is specifically included in APP 1.4.
Voor launch
Omdat jullie waarschijnlijk Shopify, Meta/TikTok en mogelijk Klaviyo gebruiken, zou ik vóór publicatie nog één keer exact controleren waar deze providers gegevens verwerken. Dan kunnen we indien nodig landen of regio’s toevoegen.
11. Data Security
We take reasonable steps to protect personal information against:
- misuse
- interference
- loss
- unauthorised access
- unauthorised modification
- unauthorised disclosure
However, no online system or transmission method can be guaranteed to be completely secure.
Customers are also responsible for keeping account credentials confidential.
12. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- fulfilling orders
- customer service
- accounting and tax requirements
- fraud prevention
- resolving disputes
- legal compliance
- legitimate business recordkeeping
Information may be deleted or de-identified when it is no longer reasonably required, subject to applicable legal obligations.
13. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to request correction of inaccurate information.
We may need to verify your identity before processing a request.
Requests can be sent to:
For APP entities, the privacy policy must explain how individuals can seek access to and correction of their personal information.
14. Privacy Complaints
If you have a concern about how Selvoria Boutique has handled your personal information, please contact us.
Please include enough information for us to understand and investigate your concern.
We will review privacy complaints and aim to respond within a reasonable timeframe.
If applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
15. Children’s Privacy
Selvoria Boutique is primarily intended for adult customers.
We do not knowingly seek to collect personal information from young children for marketing purposes.
Where parental or guardian consent is legally required, we expect that such consent will be obtained before personal information is provided.
16. Reviews and User-Generated Content
If you submit a review, photograph, video or other content, we may collect information associated with that submission.
We will only use identifiable customer content for marketing in accordance with the permissions or consent provided.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business
- our technology
- our service providers
- our privacy practices
- applicable legal requirements
The current version will be published on this page with its latest revision date.
The OAIC recommends that privacy policies remain current and accurately reflect actual information-handling practices.
18. Contact Us
For questions, access requests or privacy concerns, contact:
Selvoria Boutique
Email: support@selvoria.com