FAQs
1. How long will my order take to arrive?
Orders are usually delivered within 6–10 business days after dispatch.
2. Do you offer free shipping?
Yes. We currently offer free Australia-wide shipping on orders over A$85.
3. How can I track my order?
Once your order has been dispatched, you’ll receive a tracking link by email.
4. Can I change or cancel my order?
Contact us as soon as possible. Once your order has entered fulfilment, changes or cancellations may no longer be possible.
5. What is your return policy?
Eligible items can be returned within 30 days from the date your order was placed.
6. Do you offer exchanges?
We don’t currently offer direct exchanges. Simply return your eligible item for a refund and place a new order.
7. Can I return sale or Final Sale items?
Yes, provided they meet our standard return conditions.
8. When will I receive my refund?
Refunds are processed after your return has been received and inspected.
9. How do I choose the right size?
Check the Size Guide and Fit Notes on each product page before ordering.
10. What if I’m between sizes?
We recommend checking the fit notes for that specific style, as sizing can vary slightly between pieces.
11. What if my item arrives faulty or damaged?
Contact our Customer Care team with your order number and photos of the issue so we can help.
12. How can I contact Selvoria?
Email our Customer Care team at [support@selvoria.com] and we’ll get back to you as soon as possible.
13. What happens if my parcel is delayed?
Tracking can occasionally take longer to update. If your order is significantly delayed, contact our Customer Care team and we’ll look into it.
14. Are your prices in Australian dollars?
Yes. All prices on Selvoria Boutique are shown in Australian Dollars (AUD) unless stated otherwise.